Roku 3 Error 013 or Error 014 with a Virgin Media SuperHub 2

After grabbing a Roku 3 today I found myself in the unfortunate situation where it would not connect to my home network, which is driven by a SuperHub 2 from Virgin Media.  I would receive ‘Error 013’ when trying to connect via ethernet and ‘Error 014’ connecting via wireless.  Fortunately with a bit of faffing this can be fixed.  To get it sorted you’ll need to connect your Roku to a alternate network with internet access, run a firmware update and then change a top secret option.

The Fix

This is all obviously at your own risk.  I’d assume the menus are top secret for a reason!

  1. Turn on your Roku
  2. Connect your Roku to an alternate network. I tethered mine to my phone. This is for a firmware update so keep in mind any data usage limits.
  3. Press the home button 5 times, fast forward button 3 times and rewind button twice
  4. Run the software update (even if your Roku already thinks it is up to date)
  5. Wait for the Roku to reboot then access another top secret menu by pressing the home button 5 times, fast forward button once, play button once, rewind button once, play button once, followed lastly by pressing the fast forward button once.
  6. Disable network pings in the menu and select ‘Back’
  7. Hook the Roku up to your SuperHub

Your Roku will now connect to your enternet or wireless Virgin SuperHub’ed network allowing to continue with the set up wizard. Good times!

  1. Hi Ben,

    Thanks for your help on this Roku issue…I’ve attempted to tether my phone (android) to my Roku just so I can update the software but I still cannot connect roku to internet for the update. (My phone shows device is currently connected to media (via USB debugging).

    I’ve literally spent almost 4 hours total with Roku support and they have NO CLUE. Your help is GREATLY APPRECIATED:)


  2. This solution rocks. I was pulling my hair out , and this totally worked. Thanks dude!

  3. My Roku 2 XS started working on Virgin Media Superhub after the August 2014 update to the Roku 2 system software. I had had to use an old router plugged into the Superhub in the meantime. I’m guessing the Roku 2 will always be 2G but seems to give better performance than my old router now it’s fixed!

  4. I hunted everywhere for this! Thank you so much!
    This info should be available on either Roku or Virginmedia sites! 😀

  5. I tethered to my phone ran update but foul 3 won’t update.I get error code error code 003. Should I chuck this doorstop and get a full Sky subscription? Help before I bin it.

  6. still had this (July 2015) with a brand new roku 3 on both wired and wireless networks. Once I was in the secret update menu I noticed that (a) it was set to get beta updates, and (b) it DID have a valid ip,address on my home network. You may not need to,pair with phone etc…

  7. Many thanks, left Roku plugged into TV then followed your instructions, updated OK! Rebooted, network pings already set as Disabled. Connected to Superhub, success!

  8. This fix worked a treat for me. Thanks a lot for the info, Ben.

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